Questions About Buying From Us

No, and we'd rather you ask it straight than wonder. Here's what that actually rests on, not our word for it:

Yes. I'm a Texas Tech student, and I'm selling to other Texas Tech students, which means I have to see you again on campus. That is not a small thing, and it is the reason the process is built the way it is. Real order agreement in writing before any money moves. A payment method that protects you, not one that is easier for a seller to disappear with. In-person inspection before final payment. The supplier receipt forwarded to you the same day your deposit clears. None of that protection depends on taking my word for anything.

Five steps, in order:

1. You tell us the spec and budget you want.
2. We confirm the exact unit and total price, and send a one-page order agreement with everything in writing — see the full agreement.
3. You pay a deposit through PayPal Goods and Services. We forward the supplier receipt the same day.
4. We source and test the unit against our 10-step inspection.
5. We meet in person on campus. You inspect it. You pay the remaining balance only after you're satisfied.

No. The deposit locks in the unit and price. The remaining balance is only due once you've held the actual physical laptop and confirmed it matches what was agreed. You never send full payment for something you haven't inspected.

A public spot on or near Texas Tech's campus, in daylight — the Student Union Building or the library are typical. We'll work with what's convenient for you. This isn't a formality, it's how you get to inspect the unit before paying in full.

PayPal Goods and Services, for the deposit, every time. It's the payment method actually built to protect a buyer paying before they've received something: if an item never arrives or turns out significantly not as described, PayPal can refund the payment from its own protection program. Venmo, Zelle, Cash App, and "Friends and Family" payments carry none of that protection — which is exactly why a legitimate seller asking for a deposit shouldn't be asking for those.

Your full deposit is refunded, no questions asked. We commit to delivering within 14 days of your deposit clearing — most orders are faster than that. If we miss the window, the refund happens automatically, you don't have to chase it down.

Depends on what you're changing your mind about, and this is spelled out in the order agreement before you ever pay:

No. Every MacBook is fully signed out of the previous owner's Apple ID with a fresh macOS install — and we give you the serial number before you pay a deposit so you can check Activation Lock and Find My status yourself, directly on Apple's site. Don't take our word for this. Check it.

We don't sell MacBooks below 80% battery health without explicit disclosure. The exact percentage is stated before you pay a deposit — not a range, not an estimate.

Yes. Every photo is the exact MacBook you're being offered, not a stock image or a similar unit. Top lid, bottom case, keyboard, open display, ports, any cosmetic flaws, and the battery health screen. And you inspect the real thing in person before paying the balance regardless.

Excellent: minimal cosmetic wear, light scratches only under close inspection, battery health 85%+.

Good: normal use wear, light visible scratches, minor keyboard fading, battery health 80–84%.

Fair: visible wear and scuffs, heavier keyboard fading, battery health 75–79% disclosed explicitly.

All functional components work in every tier — condition tiers describe cosmetics and battery, never function.

A working charger. We don't include the original box.

You already inspected the exact physical unit in person before paying the balance, which covers most of what could go wrong before it ever leaves your hands. Beyond that: if something disclosed as working fails within 7 days of pickup, for a reason unrelated to how it was used, contact us and we'll make it right — repair or refund. Damage after pickup from drops, liquid, or normal wear isn't covered, same as it wouldn't be from any seller.

The Texas Deceptive Trade Practices Act prohibits sellers of used goods from concealing known defects — that's real state law, not a Caldex promise, and it's the backdrop our disclosure-first approach exists inside. This is general information, not legal advice — Texas Tech's student legal services office can give you a binding answer if you ever need one.

Those carry institutional buyer protection we can't fully match yet, and if that matters more to you than price, that's a completely fair call — we'd rather say that plainly than pretend otherwise. Where we're genuinely better: price, a specific real unit you inspect in person before paying in full, and an actual local person you can find in Lubbock, not a support queue.

Yes. Updates are tied to the hardware, not the original owner. M1 MacBook Airs (2020) are expected to be supported through at least 2028–2029.

For most students, yes — writing, browsing, Zoom, light photo editing, coding in most languages, and Canva all run fine on 8GB with the M1 chip. Consider 16GB if you regularly run Docker, heavy video editing, or virtual machines.

Yes. Text a photo of the unit and your asking price and we'll respond with a real offer, not a form to fill out.