Sales Policy

How Your Money Is Protected, In Plain English

Caldex sells refurbished MacBooks to Texas Tech students through a pre-order model: you pay a deposit to lock in a specific unit, inspect it in person before paying the balance, and get a guarantee after you take it home. This page explains exactly what that means at every step.

1. The Deposit

To lock in a specific unit and price, you pay a deposit through PayPal Goods and Services. We do not accept Venmo, Zelle, Cash App, or "Friends and Family" payments for a deposit — those payment types don't carry buyer protection, and asking for one instead of PayPal Goods and Services is exactly the kind of thing a buyer should be suspicious of.

The moment your deposit clears, we send you the supplier order confirmation showing the specific machine your money paid for. This isn't optional and it isn't delayed — it happens the same day.

2. The 14-Day Promise

We commit to sourcing, testing, and delivering your unit within 14 days of your deposit clearing. Most orders are faster. If we can't hit that window, your full deposit is refunded automatically — you do not have to ask for it, dispute it, or chase us down.

3. Inspect Before You Pay the Balance

We meet in person, on or near Texas Tech's campus, somewhere public. You inspect the actual physical unit — not photos, not a description, the real machine — before you pay a single dollar beyond the deposit.

If the unit doesn't match what was agreed

Your full deposit is refunded on the spot. You walk away, no argument, no restocking fee.

If the unit matches what was agreed

The deposit paid for us to source and test that specific machine for you. Simply changing your mind after the unit checks out as exactly what was promised isn't grounds for a deposit refund — this is stated in your order agreement before any money moves, not introduced afterward.

4. What We Commit to Before Every Sale

Every MacBook goes through a full 10-step inspection before you ever see it:

See the full process: How We Test Every MacBook →

5. After You Take It Home

If something disclosed as working fails within 7 days of pickup, for a reason unrelated to how it was used, contact us and we'll make it right — repair or refund. This window is shorter than what a shipping-based seller typically offers, because you already inspected the exact physical unit in person before it left our hands, which covers most of what a longer window would otherwise exist for.

Not Covered

If a claim is covered, we resolve it at our option with a repair, a comparable replacement, or a refund.

No Manufacturer Warranty

These MacBooks carry no Apple warranty and no AppleCare. They're sold as-is, which is part of how prices stay well below new. We say this plainly, before every sale, not in fine print. If manufacturer warranty coverage matters more to you than price, Apple's own refurbished program is the better fit, and that's a legitimate choice.

Where Texas Law Fits In

The Texas Deceptive Trade Practices Act prohibits sellers of used goods from concealing known defects, and separately, sellers who take an order by phone, mail, or internet generally have to ship or deliver within the timeframe they promised, or refund the buyer — that's the actual basis for the 14-day promise above, not just a marketing number. This page is general information about how Caldex operates, not legal advice. Texas Tech's student legal services office, available to enrolled students, is the real way to get a binding answer about your specific situation.

Questions Before You Buy

Ask anything before you pay a deposit. We'd rather answer ten questions upfront than have any confusion afterward.

Contact Us

Text is fastest. We typically reply within 30 minutes during normal hours.

214-529-7133 caldexsystems@gmail.com